Frequently
Asked Questions

OneKard is a financial technology company that provides individuals and businesses with a platform for seamless currency exchange and cross-border payments. All banking and custodial services are delivered through our licensed partner financial institutions.

No, OneKard is not a bank. We are a regulated Money Services Business (MSB) registered under FINTRAC in Canada. All banking, settlement, and custodial services are provided through our licensed partner banks, payment providers, and liquidity partners in supported markets.

OneKard provides:

• Multi-currency virtual accounts (USD, EUR, and USDC) with IBAN functionality.
• Cross-border payments to 30+ countries across Africa, Europe, Asia, and the Americas.
• Currency exchange through our institutional-grade OTC desk offering competitive FX rates.
• Stablecoin on/off ramps to bridge between fiat and digital currencies.
• Business tools for invoicing, rate alerts, payment tracking, and transaction analytics
• A digital banking app for instant transfers, split payments, bill purchase and more.

As a FINTRAC-registered MSB, OneKard adheres to strict anti-money laundering (AML) and counter-terrorist financing (CFT) requirements. All users undergo KYC/KYB verification, and transactions are screened through automated systems integrated with global sanction and PEP databases.

Security and compliance are at the core of OneKard's operations. We use bank-grade encryption, multi-factor authentication, and real-time transaction monitoring to protect user data and funds. All partners are vetted for regulatory compliance, including AML/KYC, data protection (NDPR/GDPR), and PCI-DSS standards.

You can reach our customer support team via:

• Email: help@onekard.io
• In-app chat via the OneKard dashboard
• Our help centre for product guides and onboarding FAQs